Unfortunately your payment was not successful - it may have been declined by your bank, or there may have been an error. Please call us on 01482 827744 for more information.

Our credit card processing is done through PayPal Website Payments Pro, and sometimes we find payments are declined for something simple, like getting the postcode wrong, or the 3 digit security code wrong.

Please check the following:-

  • Have you entered the card number EXACTLY?
  • Did you enter the expiry date of the card. Sometime cards have a START date as well as an EXPIRY date - did you get these the wrong way around?
  • The POSTCODE - this is where we find the majority of problems. You need to make sure that the address and postcode you enter correspond to the registered address of the card. This is usually where the statements are posted to. If you are using a company credit card - is it registered to the business, or is it registered to the card-holders home address or your head office? Also, be careful to get the numbers right - if you have a zero in your postcode, make sure you haven't entered the letter 'O' instead!

Please note- when you click on 'Submit' our payment provider sends an automatic message to your bank (or credit card company) to request the payment - and in most cases the message comes back 'ok' and the transaction is completed. Sometimes, however, it comes back with a 'refer' usually because of a small error such as incorrect postcode. In this case, your bank will 'reserve' the amount but not actually transfer it to us. Our payment provider won't accept the payment because of the 'referal' and so the payment is not taken. It will be refunded back onto your card very soon (usually within a few hours - but may take a few days.) If you make repeated attempts to pay without success, you may find multiple payments are 'reserved' and your credit limit or available funds will be affected.

Please be assured that if you are seeing this page, your payment has NOT been transferred to us, and we have not received your payment.

Please call us on 01482 827744 for more information, and we will be please to help.

Tim James

PAT Testing Expert

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Please remember that this site is for YOU. Get all the information that you need, and if you can't find the answers here - why not get in touch?

Call us on 01482 827744

for friendly advice, or email me directly at tim.james@pat-testing-expert.com